When can I expect my package?
Your package will be shipped within 5 business days of payment*.
USPS First Class shipping is estimated to arrive 2-5 days after postal acceptance. If your order is 4+ items, it is automatically upgraded to Priority Mail, for orders less than 4 items, you can select the Priority Mail Shipping Upgrade when checking out.
Priority Mail is estimated to arrive 1-3 days after postal acceptance.
International orders will ship USPS First Class International and estimated delivery varies by destination.
*Please note, this does not apply to custom orders or purchases that include Fiber Club.
FOR CUSTOM ORDERS/ORDERS THAT INCLUDE FIBER CLUB
Please note: If Fiber Club and Ready to Ship fibers are purchased in the same transaction, your whole order will ship when Fiber Club does- the 10th of the month. If you would like the in-stock items to ship sooner than that, please purchase Fiber Club in one transaction, and the ready-to-ship items in another transaction to allow for different ship dates.
The customer is responsible for providing an accurate shipping address and will be responsible for covering the cost of shipping if an order is returned and has to be re-shipped due to an incorrect address. If the customer refuses to pay for the item to be reshipped, the customer will be refunded the cost of the item minus the cost of the original shipping amount. If the customer wishes to change their address before the order is shipped, the original order will be refunded and the customer will be required to re-purchase with their updated/correct address.
Shipping charges include the postage, envelope, and packaging but DO NOT include insurance. If you'd like your package to come with insurance please make sure to message me for details and be prepared to pay more.
Again, orders are not insured.
Buyers are responsible for any duty or custom charges if applied.
We ship by USPS for most packages, 5 lb+ orders are often shipped via FedEx.
If by some chance you do not receive your package in a reasonable time, please contact me so we can sort it out.
However, we are not responsible for lost packages.
Please ensure your address is correct before placing your order. Orders that must be reshipped due to an incorrect address will incur additional shipping fees.